Impossible Deadline

At 6:30 on a Thursday evening during the holiday season, our client needed 120 attorneys to start a review the following day, and to work through Monday. Our recruiters responded immediately by drawing on our deep candidate pool to set up a reviewer pipeline that would ramp up over the following 24 hours. We collaborated with outside counsel to supply 20 attorneys at the client’s offices by 8:30 a.m. on Friday, and another 100 in our dedicated, state-of-the-art review facility by 3 p.m. Our agile response enabled our client to make their production deadline a day ahead of schedule.

Superior FINRA Response

Our client used to rely on outside counsel for its FINRA request review needs, but Tower’s consistent efficiency, accuracy, and reliability convinced an investment banking advisory firm that we could deliver a better product at a lower price. When our client received their most recent FINRA request, they called us first. We drew on our wealth of historical review metrics to put together an attractive budget. We used our acuity and experience with electronic discovery to help minimize time-to-review, and to configure the review platform for maximum efficiency. We leveraged our proven review and quality control process to streamline the review protocol. With our help, our client met their production deadline four days ahead of schedule.

Second Request with International Scope

Outside counsel for a Fortune 50 telecommunications company interested in working with a diversity supplier chose Tower to assist with staffing a large-scale Second Request requiring foreign language skills. We responded immediately by utilizing our broad candidate network to source the required number of attorneys, with the right linguistic abilities, on time and within the company’s cost structure. In response to changing deadlines and workflows, we drew on our detailed review metrics data to predict resource requirements and keep staffing lean throughout the project.

Turnaround Specialists

A large pharmaceutical company contacted Tower to provide 50 additional attorneys for a large ongoing review project. As we collaborated with our client to build a cost-effective solution, we learned they were unhappy with the poor quality and missed deadlines they had experienced with a Tower competitor. We analyzed the client’s requirements and recommended leveraging our review facility in Charlotte, NC to help control costs. We utilized our robust in-house project management capabilities to seamlessly coordinate the review kick-off with outside counsel and the ediscovery vendor. We drew on our experience in tailoring client requirements to viable review protocols, and on our accurate and economical quality controls to drive efficiency. We doubled the hourly review rate within the first few weeks, and our client easily met their next deadline. We were proud to take over the next phase of the litigation and replace our competitor on our client’s preferred provider list.

Meeting Needs throughout North America

Our loyal clients trust that Tower can meet their needs anywhere, even places we’ve never been before. Our client needed five contract lawyers to work on a project in Los Angeles. We turned to our robust resource network to immediately rent an L.A. facility and transport a recruiter to the new location later that day. Within 24 hours, our recruiter vetted 15 candidates, and in less than 72 hours after our client called, five of our attorneys were reviewing documents.